Nobody starts a pet grooming business thinking of poring over paperwork. You go into pet grooming because you are passionate about dogs – and perhaps cats too. You love making that connection with your four-legged buddies and seeing their pet parents’ happy faces as they scan your work. You enjoy working with your personnel to provide excellent care. Pet grooming software can reduce your time spent handling administrative work so you can concentrate on what you actually want to do.
These are the most helpful advantages offered by pet care business software:
Avoiding Missed Appointments
You hate imposing a “missed appointment policy” because that increases clients’ costs. But while you want to do what’s good for them, missed appointments can cost you some too. Good thing pet grooming software resolves this issue by allowing you to schedule appointment alerts. Your clients can decide between SMS or email, while you choose the frequency or timing of sending the reminders (a week earlier, a day earlier, etc.).
Staying stuck behind a desk, receiving calls and noting down appointments is too archaic. Pet grooming software provides the flexibility for tracking and updating your appointments from practically any device – laptop, tablet, cellphone or what have you. Need to remain on the grooming floor? Craving coffee? Those days of trying not to forget to make updates once you get to your desk – they’re over.
Better Organized Customer Files
With pet grooming software, you can manage customer information using a more organized method. Check out online reviews of pet grooming services and you may discover that a very typical complaint is about pet groomer files going missing. This just isn’t possible with pet grooming software. All your customers’ information will go into one place. You can review every appointment, including services and/or products that were offered or purchased. In short, it will be a smooth, hassle-free, and professional experience, every single time.
Improved Client Care
Using pet grooming software as part of your daily routine improves the quality of your customer care. Clients these days desire a seamless experience not just with people but with all the benefits of technology. Using software sends a message to them – that you have their best interest in mind. It helps you in your efforts to impress them with your consistently warm, sincere, and competent service.
Watching your performance is vital to your ongoing growth as a business. Pet grooming software helps you monitor major indicators of success, such as new clients coming in each month, your monthly retention rate, merchandise sales and the rest. You can use these data to know what changes are necessary in order to improve your services and stay poised for growth.